FAQS

Frequently Asked Questions

Find answers to common questions about our services, processes, and how we can help transform your digital presence.

General Questions

Nightwing Digital Solutions is a full-service web development and digital solutions company based in Bangkok, Thailand. We specialize in creating exceptional digital experiences including custom websites, e-commerce platforms, web applications, and comprehensive digital solutions for businesses of all sizes, from startups to large enterprises.

Transform your digital presence with Nightwing Digital Solutions

We create custom web applications, responsive websites, and software solutions that drive real business results. Let us help you build the digital foundation your business needs to thrive in today's competitive landscape.

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General Questions

What is Nightwing Digital Solutions?

What services does Nightwing Digital Solutions offer?

What industries do you work with?

How is Nightwing different from other web development companies?

Can you work with clients outside of Thailand?

What is your approach to client relationships?

Do you have experience in my industry?

What's your company culture like?

How do you stay current with technology trends?

Services & Solutions

Do you build custom websites or use templates?

What platforms and technologies do you work with?

Can you redesign my existing website?

Do you provide e-commerce solutions?

Can you help with SEO and digital marketing?

Can you integrate my website with my existing business systems?

Do you offer website accessibility compliance services?

Can you create a mobile app for my business?

What types of businesses benefit most from your services?

How do you ensure my website stands out from competitors?

Our Process

What does your web development process look like?

How long does it take to complete a website?

How do you handle project communication?

Will I be able to update the website myself after it's built?

How do we get started on a project?

Do you require a deposit to start work?

How involved do I need to be in the development process?

What if I don't know exactly what I want?

How do you handle project delays or timeline changes?

Do you provide documentation for my website?

Technical Details

What is your approach to website security?

How do you ensure websites are fast and responsive?

Do you provide website hosting?

What about website backups and disaster recovery?

Can my website integrate with other systems and software?

What technology stack do you primarily use?

How do you handle website testing?

What measures do you take for data privacy?

How do you handle website updates and maintenance?

What's your process for launching a website?

Pricing & Payments

How much does a website cost?

What payment methods do you accept?

What is your payment schedule?

Are there any hidden costs or additional fees?

Do you offer any discounts or package deals?

What factors influence the cost of my website?

Do you offer fixed-price or hourly billing?

Can I pay in installments?

What currency do you accept for payments?

What's included in your maintenance packages?

Revisions & Changes

How many revisions are included in the project?

What if I need changes after the included revisions?

Can I request changes after the website is launched?

What if I want a complete redesign after the project starts?

How do you handle content changes during development?

What constitutes a 'revision' versus a 'change in scope'?

What happens if we disagree about design direction?

Can I request changes during specific phases of the project?

How quickly can you implement requested changes?

Do you track revision history?

Support & Maintenance

Do you offer website maintenance services?

What happens if something goes wrong with my website?

How long do you provide support after launching a website?

Can you train our team to manage the website?

What if I want to move my website to another developer in the future?

What is your response time for support requests?

How do you handle emergency website issues?

Do you offer different levels of maintenance plans?

Will you help with content updates after launch?

How do you keep my website updated with the latest technology?

Refund Policy

What is your refund policy?

Why can't I get a refund once work has started?

What if I'm not satisfied with the results?